New Customers - What To Expect

Wooden Window Frames

Wooden window frames are not cleaned as standard.

We’re happy to remove cobwebs where they are safely accessible; however, we do not clean or wash painted timber frames.

Water Tight Windows

Please ensure all windows and doors are fully closed before we arrive.

We cannot accept responsibility for water entering the property through faulty seals, blown or damaged glass units, damaged frames, or windows and doors that have been left open.

Window Bars & Weep Vents

Loose glazing bars, decorative window bars and poorly fitted or unsecured weep vents remain the customer’s responsibility.

Flaking Paint

Loose, peeling or flaking paint may be removed during the cleaning process.

We cannot accept responsibility for paint that is already loose, failing, peeling or deteriorated prior to cleaning.

Dog Mess

Please ensure all access routes and areas around the property are clear before we arrive.

If dog mess is present in the garden or access areas, we reserve the right to charge the full clean price while only cleaning safely accessible areas. Where safe access cannot be provided, we may be unable to carry out the clean.

24-Hour Guarantee

Not completely satisfied with your clean? Please contact us within 24 hours of your clean and we’ll return to put it right, free of charge.

Your Cleaning Schedule

You’ll have already received a text message confirming the date of your first clean.

Your ongoing cleans will then take place at your chosen frequency: every 4, 8 or 12 weeks.

We always do our best to keep to schedule, however please allow some flexibility around bank holidays, staff holidays, sickness and the Christmas period.

With a full team working, we may occasionally arrive a few days earlier than your usual scheduled date.

Payments

Once your clean has been completed, we’ll leave a card at your property to let you know we’ve attended.

Direct Debit/GoCardless Customers

Payment will then be requested on the Friday following your clean.

Bank Transfer Customers

Please make payments within 48 hours. Late payments may incur a small late payment fee, so please ensure payment is made promptly.

Pricing and Skipped Cleans

• Our prices are based on regular 4-weekly, 8-weekly or 12-weekly cleaning intervals.
• If a clean is skipped or postponed, we may need to provide a new price. Longer gaps between cleans can result in additional time and labour being required.
• Cancellations made on the day of your scheduled clean will be charged at the full cleaning price.
• We review our pricing every two years. Our prices were increased by 6% in April 2026.

Referral Rewards

We love it when our happy customers recommend us to friends, family and neighbours.

For every new customer you refer to us, we’ll add £30 credit to your account once their first clean has been completed.

There’s no limit to how many people you can refer, so the more you recommend us, the more credit you can earn!